If you forget your password, you can recover it using the "forgot my password" link on the easywifi.com home page. If you know your password but want to change it you can do this on your profile page. You can also change your account email address on the profile page.

For other issues, please contact us via our Forums with your device's UUID, which you can find on the "Settings" or "About" menu on the Easy WiFi application . It's a big long number!

I created an account but mistyped (or can't remember) the email address I used.

We'll need to unregister your device for you. Please contact us via our Forums with your device's UUID, which you can find on the "Settings" or "About" menu on the Easy WiFi application . It's a big long number!

Once we have unregistered your device, you can re-register it into your account and it will immediately pick up all your settings.

Will Easy WiFi let me connect to networks for which I don't have an account?

Easy WiFi gives you access to the Easy WiFi Network, which consists of hundreds of thousands of hotspots all over the world! You can find these locations on the locator map at easywifi.com or on the integrated map on many devices. Easy WiFi will log you in automatically at all of these locations.

Easy WiFi can also be extended to give you access to many hotspot networks which you have credentials for. These networks normally need a username and password. When you add these account details to Easy WiFi, the map will show additional locations where you can gain access, and log you in automatically there too. Easy WiFi does not give you access to account-based networks which you are not allowed to use.

How do I setup the hotspot networks I want to use?

You automatically get access to the Easy WiFi Network. For other networks, you must add the hotspot providers to your account. You can do this directly on your device (e.g. on S60, iPhone/iPod) or you can log in to your Easy WiFi account at easywifi.com and go to the My WiFi Networks page. When you click on the Add A Network button you will be presented with a form that enables you to add your provider. If a provider requires a username and password, you will be prompted to enter those.

How do I get a new hotspot or service added to Easy WiFi?

You can add networks to Easy WiFi, to improve the system and extend your own personal coverage. For simple access locations, especially open networks, Easy WiFi gathers, processes and adds them automatically. You don't need to do anything although you can help the process by running one of our clients on a handset with GPS.

For hotspots which normally require you to sign in or do something with a web browser, we must add support on our servers. You can help by collecting the information and sending it to us. The New Provider Form will tell you everything you need to do. It's like personalized access!

Network and venue owners can read about the benefits here.

How do I remove a network from the Easy WiFi Network?

Networks can be quickly removed from Easy WiFi. If you've read about the benefits of being part of Easy WiFi and still want to remove your network you can enter a delete order here.

What are the benefits of Easy WiFi to Network and Venue Owners?

Many network and venue owners offer free WiFi as a service to their customers and citizens. Easy WiFi helps you by promoting availability of your business or service and reducing the hassle for your employees and your users. You can learn more about the benefits and how to improve the experience for users on our venue page.

How much does Easy WiFi cost?

Easy WiFi is currently free of charge for all the various devices we support, provided they are used for personal, non-commercial purposes. However, note that we reserve the right to change this policy in the future as described in our Terms of Service.

Note that commercial hotspots may charge you access fees; however, there are no additional costs to use those networks with Easy WiFi.

Is Easy WiFi secure?

Yes, quite secure. All your personal information is maintained in encrypted format on our servers located in secure hosting centers. All communications between your device and our servers is strongly encrypted. And, Easy WiFi will only connect your device to WiFi hotspots that are verified to be who they say they are - this means you won't accidentally get connected to phony hotspots set up to steal your passwords and other sensitive information. You can read more about security here.

What about the privacy of my personal information?

Devicescape takes privacy very seriously. Devicescape does not and will never rent, sell or share information that personally identifies you for marketing purposes without your express permission. Read our Privacy Policy for more information.

Are my hotspot passwords stored on my device?

No, the username and password used to log in to a public hotspot is not stored on your device. Instead, our web service stores this information and supplies it to your device on-demand when the device wants to log on. Note, however, that information about your personal networks, such as security keys, is stored on your device.

If I install Easy WiFi will I have to view ads or receive spam in order to use it?

Currently we do show ads on some of our applications. We do this so that we can offer the service free of charge, and to allow our partners to communicate the WiFi services they offer. In any event, we take your privacy very seriously and we will not provide any of your account information to anyone, not supply personally identifiable information to marketers. Read our Privacy Policy for more information.

Where can I learn more?

You can read about Easy WiFi in the What Is It? area or research and ask questions on our Forums.

What type of device can I use with Easy WiFi?

You can currently use the following types of devices:

Windows PCs (XP, Vista and Windows 7)
~~Apple iPhone, iPod touch, iPad devices~~ (see blog)
Apple Mac OS X PCs
Android Smartphones and devices
Blackberry Smartphones
Windows Mobile phones and PDAs
Nokia ESeries and NSeries phones with WiFi
~~Nokia N810, N800 and N770 Internet Tablets~~ (ask in the Forum)
~~Linksys WIP300 Wireless-G IP Phone~~ (obsolete: check the Forums)

New phones and devices are becoming available from our OEM licensees. Check back with us. We will announce whenever a new device has been added to our list. If you have a device you think should get priority, let us know via our Forums.

Can I use more than one device and network with Easy WiFi?

Yes, you can register as many devices and as many networks as you like in your Easy WiFi account. There is no limit.

What if I lose or give away my device?

If your device is lost, stolen, given away or sold, you can simply remove it from your registered device list on the My Devices page. If the device is no longer registered it will not be able to use your subscribed services. If your device is found after you've disabled it, you can simply re-register it and all your WiFi settings will be automatically restored.

Can I use more than one device at a time at a hotspot?

You can use any of your devices concurrently on the Easy WiFi Network. For your other providers, it depends on their policies. Some allow it, some don't. Check their terms of service or simply give it a try!

Where can I find my Slacker Portable ID?

Power on your Slacker Portable. From the Main Menu, select Settings and then About. The ID is displayed at the top of the screen. It is 8 characters long and formatted as XXXX-YYYY.

Which WiFi providers can I use?

Easy WiFi supports a lengthy list of providers, both commercial and free. To see them all, search on your device or go to easywifi.com and click "Add A Network" on the My WiFi Networks page.

We also want your help to capture even more networks - especially small networks which are important to you. Let us know if your favorite hotspot provider is not currently covered and we'll add it to our list. See here for details.

Will Easy WiFi work with WEP-encrypted networks (such as SoftBank Mobile or NTT HOTSPOT)?

Yes. All you need to do is add one of these networks to your Easy WiFi account, along with your username and password. Easy WiFi will automatically set-up your device with the correct WEP key and other network parameters so you'll automatically connect. Note: this currently is not completely supported on Apple devices (except Snow Leopard); you will have to manually add your security keys, thereafter Easy WiFi will function normally.

Will Easy WiFi allow my device to roam onto other hotspot networks?

Yes, for any network provider you have added to your Easy WiFi account, your device will also automatically connect to any of their roaming partner networks. For example, if you have a T-Mobile account, you'll be able to automatically roam onto the BT Openzone network when you are in the UK. Please note that your service provider may charge you additional fees when you roam.

Will Easy WiFi enable me to use a hotspot for a pay-as-you-go rate?

It depends, although it's unlikely. Only a few devices running Easy WiFi allow you to enter voucher credentials "on the fly" at a hotspot and get access (currently Windows Mobile only). Note you still have to buy this access from the network provider.

Will Easy WiFi work with my home WiFi network, or my friend's home WiFi network?

Yes, you can add your own personal networks, which can be your own home WiFi network, a friend's network, or even a small business network. This is much simpler than programming your devices with complicated security pass codes and other networking parameters. Use the "Add A Network" button on the My Private Networks area of the My WiFi Networks page to do this.

Will Easy WiFi affect the security of my communications at a public hotspot?

Yes! We check the validity of the hotspot to ensure that you are not subject to "phishing" spoof attacks. However, once you are connected to the hotspot we do nothing to enhance your security, so you may wish to investigate VPN encryption or other security services. Read our security page or ask on our Forum if you have more questions or suggestions.

Will Easy WiFi prevent me from using my device on my company's WiFi network?

No, the Easy WiFi application does not affect the behavior of your device on a corporate WiFi network.

Does Easy WiFi support enterprise WiFi networks using 802.1x?

At this time, the consumer version of Easy WiFi does not provision 802.1x, a protocol which is often used to connect devices to Enterprise and University networks. The commercial version of Easy WiFi includes this functionality, and many of Devicescape's customers ship products with this capability. If your device already contains 802.1X, you can use it in conjunction with the Easy WiFi application.

How fast should I be able to get connected at a hotspot?

Connection times vary by hotspot and device, but we commonly see notebooks and handsets get connected in less than 10 seconds.

What does Easy WiFi do on my iPhone, iPod touch, or iPad?

Easy WiFi is (ironically) less useful on iOS than just about any other platform, due to Apple's odd application support. You can check out the iOS manual for Easy WiFi here.

Due to current limitations of the Apple iOS platform, Easy WiFi is unable to log you in automatically in the background, and requires you to manually join networks. The impact of these limitations is as follows:

No running in background: Because iOS does not allow Easy WiFi to run in the background, you must launch the Easy WiFi app in order for it to do any work for you. When Easy WiFi is running, it is able to monitor available WiFi and log you in to all your hotspots. This means you must manually start the app to log you in and out of networks.

No network provisioning: iOS does not allow Easy WiFi to teach your device to auto-join networks. This means that for each hotspot in your account, including all the hotspots included in the Easy WiFi Network, you must teach your device manually. Luckily you only have to do this once for every unique network name. Depending on the setup of your device, the device may popup a selection of WiFi networks while Easy WiFi is running, which may make the process a little less painful. Otherwise, Easy WiFi you need to look at the map to see which networks are available and then exit the app and go into Settings to join the network. Sounds complex, and it is!

Most other Easy WiFi platforms don't have these limitations. They will log you in behind the scenes and never bother you about selecting networks.

We hope to offer more functionality as Apple improves the iOS WiFi capabilities for application developers.

Does the iPhone/iPod touch/iPad get updated automatically with all the networks I can use with my Easy WiFi account?

No, the current version we have for iOS does not implement a feature we call provisioning (it is available on several other platforms including Windows, Windows Mobile, Nokia S60, and Android). For now you'll need to manually select the WiFi network the first time you use it (your device will remember and connect you automatically when you're in range of that network in the future).

My school/office network uses 802.1X for authentication, does Easy WiFi support this on the iPhone/iPod/iPad?

Easy WiFi does not extend the WiFi protocol support that is already in iOS, but you can use the 802.1x capability already there to connect to these types of networks.

Which versions of Mac OS X does Easy WiFi work with ?

The Mac OS X version of Easy WiFi supports Leopard as well as the previous 10.4 release. We have a seperate version for Snow Leopard.

I can't get the Mac version of Easy WiFi to work with my home networks?

Easy WiFi supports personal networks and network sharing only on Snow Leopard. Earlier versions of the Mac OS X platform don't have this neat feature.

Why won't my Nokia phone connect at some of the hotspots I've set up?

The most likely reason for this is that the WLAN power save mode is enabled on your phone. Unfortunately, this is the default setting for most Nokia Nseries and Eseries phones, and it causes connection problems at certain hotspots, and more generally causes disconnects at many locations. To fix this you need to disable the power save mode.

The WLAN power save mode setting can be accessed by going to Settings → Connection → Wireless LAN → Options key → Advanced Settings → Automatic configuration (set to disabled) → Power saving (set to disabled).

Why do I get a warning about an "untrusted certificate" at some hotspots?

Most commercial hotspots present a digital certificate as a way to establish their authenticity. Since a digital certificate can't be faked, this prevents phony hotspots (known as evil twins) from posing as legitimate ones, and subsequently stealing your username, password and other sensitive data when someone inadvertently connects to them.

Before Easy WiFi automatically logs you in to a hotspot, it examines the digital certificate supplied by the hotspot and verifies that it has been signed by one of trusted certificate authority (CA) certificates. Your Nokia phone, however, may only have a limited set of trusted CA certificates. If your phone does not have a required CA certificate, then you will be prompted to accept the unknown certificate from the hotspot during the login process. This may reduce your ability to safely use a wide variety of public hotspots.

In order to improve your security you can download and install a larger collection of trusted CA certificates from here.

How do I get my Nokia phone to connect to hidden networks?

Hidden WiFi networks don't broadcast a network name (known as an SSID). If you need to use a network with a hidden SSID, you will need to manually add that network as a new access point and then manually select it when prompted to select an access point. Easy WiFi will automatically log you in if needed. You can add a hidden SSID network as a new access point by going to Tools → Settings → Connection → Access points → Options key → New access point.

How do I remove the Easy WiFi access point on S60?

If the Easy WiFi access point (AP) has the little lock icon next to it, then it can be deleted using the AP manager (Tools → Settings → Connection → Access points). If the Easy WiFi AP is marked as locked for some reason, then take the following steps:

Make sure no AP is currently connected. If one is, disconnect it with the connection manager.
Install Easy WiFi.
Reboot your phone.
Disconnect any AP connections again.
Uninstall Easy WiFi.
If any Easy WiFi APs remain, remove the unlocked ones manually using the AP manager as described above.
Go to the Application Manager and verify that you do not have an application called Hotspot Framework installed; if you do, uninstall it and again, manually remove any unlocked Easy WiFi APs that remain.

If the above steps do not remove the Easy WiFi AP, the only currently known way of getting it removed is a factory reset. Alternatively, the Easy WiFi AP may be left in place on your phone. As long as it is not configured as the default AP for any application, it should not cause problems if the application is uninstalled.

Where can I get the Windows .NET Framework?

Click here to freely download the latest Windows .NET Framework from Microsoft's website.

Does Easy WiFi work with Intel PROSet wireless software?

Easy WiFi may or may not function if your Windows PC uses Intel PROSet to manage WiFi connections. Incompatibilities have been reported with some versions. If your notebook is using Intel PROSet and you have problems, you may need to disable it and turn on the native Windows WiFi manager.

To do so open up Network Connections from the Start Menu or Control Panel, right-click on Wireless Network Connection, select Properties, select the Wireless Networks tab on the pop-up window, and tick the box to "Use Windows to configure my wireless network settings".

What do I need to do to use my Windows Mobile device on FON?

Easy WiFi keeps you secure by checking the digital certificates provided by hotspots (a digital certificate is a special electronic credential that can be used to authenticate the identity of the person or company with whom you are communicating). Due to the limited number of root certificates distributed by default in Windows Mobile, you need to add an additional root certificate to your Windows Mobile device in order to access the FON network.

To add the root certificate:

Download the AddTrustExternalCARoot.cer file
Copy this file to the Windows Mobile device using ActiveSync.
Use "File Manager" on the Windows Mobile device to navigate to the location of the file and select it.
Confirm that you wish to add this certificate to the device's certificate store.

Easy WiFi will be then able to securely log your Windows Mobile device onto the FON network.

Additional details on FON's certificate:
FON's certificate is issued to them by USERTrust. That USERTrust certificate is in turn issued by AddTrust. AddTrust is the root certificate authority that needs to be added to be able to validate the FON certificate.

Also, the certificate used by FON is a "wildcard" certifcate for "*.fon.com". By default Windows Mobile does not support wildcard certificates. Easy WiFi adds special handling of wildcard certificates on Windows Mobile, but this does not extend to other network applications such as Internet Explorer. Web browsing with Internet Explorer on the Windows Mobile platform, even with the AddTrust root certificate added, will indicate a security issue due to the wildcard certificate not exactly matching the name of the server (e.g., https://en.fon.com or https://login.fon.com)

I'm connected to the Internet, so why can't I get a PIN message on my Windows Mobile device?

Check the date setting on your Windows Mobile device to make sure it is correct. Once the date is properly set, your device should be able to receive the PIN message and complete registration.

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